Posted Jul 15, 2026 122 views
Msk Automation, a fast-growing AI Automation Agency, is seeking a highly motivated and skilled Operations Manager to lead its outbound cold-calling team and oversee the technical setup via GoHighLevel (GHL). This role is critical in driving operational excellence by managing a remote team of at least ten members, ensuring they meet performance targets, and maintaining seamless workflow automation. The ideal candidate combines strong leadership capabilities with deep technical knowledge of GHL and automation platforms, serving as the nexus between the sales team and technical operations.
In this position, the Operations Manager takes ownership of daily team management, KPI tracking, and quality assurance for call performance. The manager also optimizes and troubleshoots complex GHL workflows and AI Voice Agent triggers to maximize lead generation and conversion efficiency. Working collaboratively with a distributed team, the manager must communicate effectively in English and maintain a results-oriented mindset supporting the wider mission of growing a cutting-edge AI agency.
Responsibilities
- Lead and supervise a remote team of over ten cold callers, ensuring productivity and adherence to performance standards.
- Conduct daily tracking of key performance indicators (KPIs), monitor lead follow-ups, and perform call quality audits to maintain service excellence.
- Manage, optimize, and troubleshoot GoHighLevel workflows, calendars, and AI Voice Agent triggers to ensure efficient lead management and sales operations.
- Generate daily reports analyzing demos booked, conversion rates, and overall team productivity to inform strategic decisions.
- Address and resolve technical challenges in the sales pipeline promptly to prevent disruptions and enhance lead flow.
- Foster a culture of ownership and accountability within the team, encouraging each member to contribute proactively to agency goals.
- Collaborate with cross-functional teams to align operations with broader organizational objectives and client expectations.
- Continuously evaluate and improve automation processes using tools such as Make.com or Zapier to streamline workflows.
- Maintain clear and effective communication channels with a global team and client base, ensuring clarity and timely information sharing.
- Drive initiatives aimed at scaling agency operations while maintaining high standards of quality and client satisfaction.
Skills
Msk Automation
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