• Serves as a subject matter expert on the Breeze platform within Care Cloud
  • Works collaboratively with clients and internal staff to deliver projects at high quality and on schedule
  • Prepares client-focused agendas and instruction to ensure successful knowledge transfer to Care Cloud clients
  • Provides expert guidance and collects client data required for configuration activities
  • Develops training plans and executes project plans and tasks
  • Prepares and reports timely status updates on management
  • Provides advice on Care Cloud’s best practices and training to clients
  • Utilizes the agreed upon tools to minimize the variability of the implementation process while continuing to try to improve standards
  • Identify and communicate project risks to key stakeholders
  • Conducts assessments of system use and process and makes recommendations for improvement
  • Manages the relationship and expectations of the client for a mutually beneficial outcome
  • Assists clients in identifying areas for process improvement and implementing changes and provides lessons learned to the Implementation Team and others as appropriate


  • Healthcare Expertise: Understands healthcare industry trends and ambulatory practice operations.
  • The ability to effectively assess and advise clients on ambulatory practice administrative, financial, clinical and operational best practices is critical
  • Consultative Approach: Ability to listen and acknowledge varying points of view and convey a level of professionalism and diplomacy that will serve to build and maintain relationships throughout the course of the implementation project and beyond
  • Strong Collaborator: Ability to work in a matrix-managed environment and across multiple and diverse groups - effectively connects initiatives across departments
  • Client Communication: Ability to effectively communicate with clients via phone and email correspondence
  • Delivering Results: Organized, disciplined, and focused on outcomes with the ability to multitask, effectively set and manage priorities, and provide written documentation to support decisions
  • Leads Change: Guides and energizes others, models adaptability, and inspires strong organizational performance through periods of transformation, ambiguity, and complexity.
  • Integrity: Decisions and actions align with Care Cloud’s values and ethical standards, and ensures that sensitive and confidential material is protected and uncompromising
  • Conflict Resolution: Comfortable having direct, candid and constructive discussions with any project resource or stakeholder to advance the implementation objectives and client service outcomes
  • Self-directed/motivated; Flexible and adaptable, enthusiastic, strong work ethic, resourceful and the ability to take the initiative in development and completion of work projects
  • Critical Thinking and Problem Solving 
  • Ability to interpret, analyze, and discuss end-user needs and evaluate appropriate options and either formulate or identify solutions
  • Communication and Presentations: Ability to summarize and effectively convey complex and sensitive information to various audiences through different media and forums
  • Self-directed/motivated; Flexible and adaptable, enthusiastic, strong work ethic, and ability to work independently
  • Strong computer application skills, including Microsoft Office Suite

Job Details

Total Positions:
2 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Contact Centre
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Jul 03, 2023
Posting Date:
Apr 26, 2023


Information Technology · 1501-2000 employees - Islamabad, Karachi, Rawalpindi

pMTBC was established in 1999. Headquartered in New Jersey, USA, it is a dynamic and rapidly growing multinational healthcare IT Company. Deloitte Technology Fast 500 ranked MTBC in its list of fastest growing technology companies of North America. The Company has attained tremendous growth in the short span of a few years, which is testament to well-implemented, technology-based processes and which also lays the foundations for productivity. MTBC is following a formula of long-term growth by combining and utilizing labor force increase, investment activity and scientific and technological progress. MTBC offers American physicians customized solutions that reflect the very best in practice management services available in the industry today. Our services maximize the power of the Internet and technology to give medical providers better control over scheduling and billing, total access to all of their billing information, and comprehensive practice-management reports, all the while reducing the cost factor. The organization's management envisions reinvesting most of its earned profits mainly towards IT, and developing various technology-based solutions that will completely replace manual processes. MTBC operates 24/6 with a workforce of more than 1000 employees operating in three shifts in Rawalpindi & Bagh (AJK). The Company is providing a platform to young professionals to learn and practice their innovative ideas in a healthy work environment./p

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