Posted Apr 23, 2024 306 views Report Job
- Preparing advanced reports on MS Excel or Power Point on Weekly/Monthly or Quarterly basis as per client’s requirements.
- Create/build robust platforms/reports/processes to make sure quality of work is improved.
- Create/develop and maintain a centralize repository of all process related documentation to ensure consistency across the global teams.
- Assist customers as needed with setting up and navigating platforms with a product or service.
- Do cross training within different verticals to avoid bottlenecks during busy season.
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
- Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value.
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
- Develop and manage client portfolios.
- Analyze customer data to improve customer experience.
- Evaluate and improve tutorials and other communication infrastructure.
Skills
Job Details
pMTBC was established in 1999. Headquartered in New Jersey, USA, it is a dynamic and rapidly growing multinational healthcare IT Company. Deloitte Technology Fast 500 ranked MTBC in its list of fastest growing technology companies of North America. The Company has attained tremendous growth in the short span of a few years, which is testament to well-implemented, technology-based processes and which also lays the foundations for productivity. MTBC is following a formula of long-term growth by combining and utilizing labor force increase, investment activity and scientific and technological progress. MTBC offers American physicians customized solutions that reflect the very best in practice management services available in the industry today. Our services maximize the power of the Internet and technology to give medical providers better control over scheduling and billing, total access to all of their billing information, and comprehensive practice-management reports, all the while reducing the cost factor. The organization's management envisions reinvesting most of its earned profits mainly towards IT, and developing various technology-based solutions that will completely replace manual processes. MTBC operates 24/6 with a workforce of more than 1000 employees operating in three shifts in Rawalpindi & Bagh (AJK). The Company is providing a platform to young professionals to learn and practice their innovative ideas in a healthy work environment./p
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