We are looking for a ‘Knowledge Management Specialist’ to join our Knowledge Management function at CareCloud. The Knowledge Management Specialist will be primarily responsible for creation, compiling and sharing of knowledge to our project teams and clients. The candidate will be responsible for leveraging their passion for research and knowledge via creating, collating, organizing and disseminating knowledge across the organization and our client base. He/She will be required to work closely with various teams based in the United States and Pakistan to prepare and share product manuals, user guides, release notes and learning materials.


  • Create, maintain and develop CareCloud’s knowledge infrastructure.
  • Maintain & update our knowledge bases including SharePoint sites and Salesforce Knowledge Campus.
  • Ensure our knowledge assets are brand compliant, comprehensive, error-free and usable.
  • Maintain and share best practices across CareCloud offices, teams and groups.
  • Engage with various stakeholders across product, IT, sales and client support to ensure a comprehensive knowledge base for CareCloud’s product suite.
  • Disseminate information regarding product enhancement and bug fixes to our clients with comprehensive and useable release notes.


  • A self-organized and disciplined person with the ability to work with little guidance or direction.
  • Ability to work in a fast-paced and rapidly changing environment
  • Good interpersonal and communication skills (written and verbal)
  • Ability to collaborate with stakeholders across geographies
  • Strong work ethics, quality focused mindset and attention to detail. 
  • Experience with MS Office Suite & maintaining knowledge sites.
  • Familiarity with healthcare IT sector, a plus (but not mandatory).

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Dec 22, 2023
Posting Date:
Nov 21, 2023


Information Technology · 1501-2000 employees - Islamabad, Rawalpindi

pMTBC was established in 1999. Headquartered in New Jersey, USA, it is a dynamic and rapidly growing multinational healthcare IT Company. Deloitte Technology Fast 500 ranked MTBC in its list of fastest growing technology companies of North America. The Company has attained tremendous growth in the short span of a few years, which is testament to well-implemented, technology-based processes and which also lays the foundations for productivity. MTBC is following a formula of long-term growth by combining and utilizing labor force increase, investment activity and scientific and technological progress. MTBC offers American physicians customized solutions that reflect the very best in practice management services available in the industry today. Our services maximize the power of the Internet and technology to give medical providers better control over scheduling and billing, total access to all of their billing information, and comprehensive practice-management reports, all the while reducing the cost factor. The organization's management envisions reinvesting most of its earned profits mainly towards IT, and developing various technology-based solutions that will completely replace manual processes. MTBC operates 24/6 with a workforce of more than 1000 employees operating in three shifts in Rawalpindi & Bagh (AJK). The Company is providing a platform to young professionals to learn and practice their innovative ideas in a healthy work environment./p

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