• Lead and drive the transition and onboarding process for new organic accounts into our environment.

• Ensure client satisfaction by meeting and exceeding their expectations during the onboarding process.

• Ensure compliance with company processes and procedures throughout the transition.

• Establish and manage strong relationships with clients and their staff.

• Collaborate with Sales, Operations, and Product Development Teams to implement changes required by clients or gather necessary information.

• Conduct welcome calls outlining key steps involved in getting the client live for billing.

• Send initial practice/provider forms to collect necessary details from the client.

• Maintain meticulous records of all client interactions and information collected.

• Schedule and conduct online training sessions for clients.

• Ensure all required information is collected from the client, following up as needed.

• Provide ongoing support and maintain the client relationship from project kickoff to go-live date.

• Develop a comprehensive understanding of Revenue Cycle Management (RCM) services, products, and overall processes.

• Demonstrate effective written and verbal communication skills in interactions with clients and internal teams.

• Manage and prioritize multiple clients and projects simultaneously.

• Adapt to changes and ensure a smooth project transition.


• Bachelor's degree in Business, Healthcare Management, or related field.

• Proven experience in client onboarding, transition management, or a related role.

• Familiarity with Revenue Cycle Management (RCM) processes and services.

• Strong organizational and project management skills.

• Excellent written and verbal communication skills.

• Ability to adapt to changing requirements and priorities.

• Customer-focused mindset with a commitment to client satisfaction.

• Willingness to work in evening shifts as required.

Job Details

Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
May 24, 2024
Posting Date:
Apr 23, 2024


Information Technology · 1501-2000 employees - Islamabad, Rawalpindi

pMTBC was established in 1999. Headquartered in New Jersey, USA, it is a dynamic and rapidly growing multinational healthcare IT Company. Deloitte Technology Fast 500 ranked MTBC in its list of fastest growing technology companies of North America. The Company has attained tremendous growth in the short span of a few years, which is testament to well-implemented, technology-based processes and which also lays the foundations for productivity. MTBC is following a formula of long-term growth by combining and utilizing labor force increase, investment activity and scientific and technological progress. MTBC offers American physicians customized solutions that reflect the very best in practice management services available in the industry today. Our services maximize the power of the Internet and technology to give medical providers better control over scheduling and billing, total access to all of their billing information, and comprehensive practice-management reports, all the while reducing the cost factor. The organization's management envisions reinvesting most of its earned profits mainly towards IT, and developing various technology-based solutions that will completely replace manual processes. MTBC operates 24/6 with a workforce of more than 1000 employees operating in three shifts in Rawalpindi & Bagh (AJK). The Company is providing a platform to young professionals to learn and practice their innovative ideas in a healthy work environment./p

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