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Job Description

  1. To perform quality assurance and improvement for contact center
  2. Research on the best quality standards and continually refine the quality practices to increase the customers’ satisfaction.
  3. Ensure the achievement of established quality benchmarks.
  4. Coach and share timely feedback with the team for improvements and corrective actions.
  5. Ensure compliance with all company policies, procedures and practices

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Job Type:
Contact Centre
Job Location:
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jan 11, 2020
Posting Date:
Dec 12, 2019
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Information Technology · 1501-2000 employees - Islamabad, Rawalpindi

MTBC was established in 1999. Headquartered in New Jersey, USA, it is a dynamic and rapidly growing multinational healthcare IT Company. Deloitte Technology Fast 500 ranked MTBC in its list of fastest growing technology companies of North America. The Company has attained tremendous growth in the sh ...Read More

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