Respond to customer queries in a timely and accurate way, via phone, email or chat.

  • Identify customer needs and help customers use specific features.
  • Monitor customer complaints and reach out to provide assistance.
  • Take the extra mile to engage customers.Share feature requests and effective workarounds with team members.Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.Gather customer feedback and share with our Product,
  • Sales and Marketing teams.Assist in training junior Customer Support Representative.
  • Manage large amounts of incoming phone calls.

Specific Tasks

  • Good speak English and Urdu
  • Conversation power
  • Full confidence

Job Details

Job Channel:
Industry:
Total Positions:
20 Posts
Job Type:
Job Location:
Gender:
Female
Age:
20 - 30 Years
Minimum Education:
Bachelors
Career Level:
Intern/Student
Experience:
Fresh - 1 Year
Apply Before:
Feb 11, 2022
Posting Date:
Jan 13, 2022

Multi Products Pk

Call Center · 11-50 employees - Lahore

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