Multilingual Customer Support Specialist

Fluency in spoken English and proficiency in at least one additional language—Khaleeji (Gulf Arabic), Korean, or Farsi—is mandatory before applying. Edge is dedicated to connecting top global talent with the US Healthcare and Insurance industry, aiming to build a borderless network where people are at the heart of everything we do. We are currently looking for multilingual customer support specialists to join our team. In this role, you will handle inbound and outbound calls, primarily supporting English-speaking policyholders while providing assistance in your secondary language as needed. Your focus will be on delivering exceptional customer service with professionalism and empathy.

Key Responsibilities
- Manage inbound and outbound customer phone calls, maintaining a high level of professionalism and empathy.
- Provide primary support in English and assist customers in your assigned secondary language when required.
- Process policy servicing requests, resolve customer issues, and document all interactions accurately within CRM or agency management systems.
- Navigate multiple client systems simultaneously while actively engaging with callers.
- Adhere to established client workflows, call-handling procedures, and compliance guidelines.

Required Qualifications
- Must be physically located in Islamabad, Lahore, or Rawalpindi with a reliable work-from-home setup.
- Fluent spoken and written English is essential.
- Language combinations needed include:
- English + Spanish (multiple openings)
- English + Korean (1 opening)
- English + Arabic (1 opening)
- Farsi + English is considered a plus.
- Minimum 1–2 years of experience in call center, customer service, or phone support roles. Experience in US Insurance (commercial or personal lines) is highly desirable.
- Comfortable working US business hours across 24/5 staggered shifts, with flexibility for weekend work if needed.
- Tech-savvy with the ability to efficiently manage workflows across multiple systems.

Preferred Qualifications and Benefits
While not mandatory, experience with US Insurance products enhances your candidacy. Joining Edge means becoming part of a global talent community that values your skills and potential. We offer a chance to work remotely while connecting you with leading businesses in North America. Our hiring process includes a thorough application review, an initial interview with Edge focusing on communication and skills, followed by a client interview with the Acrisure West team, and finally onboarding into the Edge Global Talent Network.

Edge is committed to creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer, ensuring all qualified applicants receive fair consideration regardless of race, color, religion, gender identity or expression, sexual orientation, origin, disability, veteran status, or any other protected characteristic. Join us to unlock your potential and be part of a mission that transcends geographic borders.