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Customer Services Representative

MyType Store

Posted Jul 25, 2022 377 views

PKR. 25,000 - 30,000/Month

Book order online on the website
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure Escalation/resolution
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming/outgoing calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Follow communication procedures, guidelines, and policies
Resolve customer complaints via phone, email, mail, or social media
Greet customers warmly and ascertain problem or reason for calling
Book orders on the website
Keep record of the inventory
Cordinate with the vendors
Utilize computer technology to handle high call volumes

Requirements and Qualifications

Bachelor’s Degree or equivalent
1+ years’ of experience in a customer service-related role
Excellent written and verbal communication skills
Ability to foster and maintain relationships
Organizational skills with the ability to manage numerous projects and priorities at once
Positive, service-oriented attitude
Ability to thrive in a fast-paced and sometimes high-pressure environment
Basic computer skills and excellent phone disposition
Working knowledge of CRM
Focus on quality and attention to detail
Good time-management skills
Critical-thinker and problem-solver
Ability to work with minimal supervision

Skills

eBay Account Handling Relations Management Coordination Skills Customer Service

Job Details

Industry:

E-Commerce / E- Business

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Bahria Town Lahore, Lahore, Pakistan

Gender:

Male

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Aug 24, 2022

Posting Date:

Jul 25, 2022

MyType Store

E-Commerce / E- Business · 1-10 employees - Lahore

My type store was born in 2021, with the aim of transforming everyday objects into aesthetic, empowered and functional elevated designs. Our products are a burst of passion, an explosion of expression; designed and curated by the founder Haseeb S Khan. ,