Posted Mar 06, 2019 1 views
We are looking for a person who excels in:
Effectively managing all complaints received from customers and covering all activities within the bank keeping in views internal and regulatory guidelines. To constantly reduce/eliminate bottlenecks and deficiencies in optimal/encumbered processes improving the overall customer experience
MINIMUM EXPERIENCE: 1- 3 Years (1 to 2 years of complaint cell experience in services Industry, preferably with a background in business/process improvement/ customer experience management.)
Qualification: Bachelor's Degree Bachelor's / Master's degree in the related specialization
Shift: Full time Permanent (First Shift - Day)
Positions: 1
RESPONSIBILITIES
1. All complaints to be addressed within agreed timelines and ensure complaint handling process is followed in terms of organizational, regulatory and TCF (Treating Customer Fairly) policies. 4) Ensure 100% compliance to all the SOPs and protocols of the organization. Audit finding should not show any high-risk comment.
2. Contribute to the identification of opportunities for continuous improvement of systems, processes, and practices within the function; taking into account 'international best practice', improvement of business processes, cost reduction & productivity improvement.
3. Ensure training and grooming of staff with a view towards enhancing skill sets and facilitating career progression.
4. Ensure comprehensive, strategic MIS is formulated and circulated regularly to teamwork effective management overview of complaint. Establish and maintain proper complaint closure, data consolidation and integrity protocol among the team.
Job Details
Naeem Trading Company
pEstablished in 1989, Naeem Trading Company (NTC) has established itself as the “go-to brand” for home construction products in Pakistan. From compelling kitchen designs and accessories to sturdy doors, you name it; Naeem Trading Company has got it all in store for you. Whether it’s a workplace or a house that you’re designing, we save you from the ordeal of having to go to a multitude of places. Get your hands on all high-end products and luxurious fittings, tailor-made to meet your basic amenities, all under one roof. We work with some of the leading brands from all over the world. Our product partners include Dupont, Scavolini, Franke, Garofoli, Teka, AGT, Sandor, Gemadoor, Hi-Gold and Formite. We have worked with clients on international & local construction projects. Some of NTC's benchmark projects include Jumeirah Village Circle, Golf Tower Muscat & Centaurus Mall Islamabad. As for our after-sale services, every kind of queries is entertained. We have an open door policy when it comes to our clients. Reach out to us and we’ll take care of it./p
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