Unit Head Product - Self Remote

"The Nation's Bank", National Bank of Pakistan aims to support the financial well-being of the Nation along with enabling sustainable growth and inclusive development through its wide local and international network of branches. Being one of the leading and largest banks of Pakistan, National Bank of Pakistan is contributing significantly towards socioeconomic growth in the country with an objective to transform the institution into a future-fit, agile and sustainable Bank.

IIn line with our strategy, the Bank is looking for talented, dedicated and experienced professional(s) for the following position in the area of Digital Banking based in Karachi.

The individuals who fulfill the below basic-eligibility criteria may apply for the following position:

Position / Job Title:
Unit Head Product Self Remote (AVP / VP)

Reporting to:

Wing Head Self Remote & RDA

Educational/Professional Qualification:

Minimum Graduation or equivalent from a local or international university / college / institute recognized by the HEC of Pakistan
Candidate having a Masters degree and/or any other relevant professional certification(s) will be preferred

Experience:

Minimum 06 years of experience in Banking and / or Financial Institution(s) and / or Telecom and / or Fintech, out of which minimum 03 years of experience in Product Management and / or Customer Experience and / or Digital Onboarding and / or UI / UX

Other Skills / Expertise / Knowledge Required:

Manage day-to-day product operations of Customer Onboarding
Ability to conduct market research on customer banking needs, competitor offerings, and industry trends
Knowledge of KYC, AML, and other regulatory requirements
Ability to coordinate with marketing to design and execute marketing campaigns to achieve product enrichment

Outline of Main Duties / Responsibilities:

To define and own the product vision, strategy, and roadmap for remote customer onboarding
To oversee daily product operations, ensuring smooth functionality and timely resolution of product-related issues
To drive product growth by identifying opportunities to expand adoption, improving conversions, and enhancing customer satisfaction
To translate business requirements into Business Requirement Documents (BRDs), Functional Specifications (FS) and user journey maps
To collaborate with IT, UX/UI, and other relevant teams to design and deploy digital platforms
To develop Product Paper, SOPs, SLAs and training guides aligned with Bank policies
To create customer education materials (videos, guides, FAQs, digital media) to support onboarding awareness
To act as the central point of coordination between Product, Compliance, Operations, IT, Customer Support, and Marketing
To act as the point of contact for implementing and adhering to guidelines and circulars issued by the State Bank of Pakistan (SBP)
To collaborate with Marketing teams to design and execute campaigns promoting digital onboarding adoption
To build a culture of continuous learning and innovation across the onboarding function
To prepare and manage MIS, reporting dashboards for management, and regulatory dashboards submissions to the State Bank of Pakistan (SBP)

To perform any other assignments as assigned by the supervisor(s)

Place of Posting:

Karachi

Assessment Interview(s)

Only shortlisted candidates strictly meeting the above-mentioned basic eligibility criteriawill be invited for panel interview(s).

Employment Type:

The employment will be on contractual basis for three years which may be renewed ondiscretion of the Management. Selected candidates will be offered compensationpackage and other benefits as per Banks Policy / rules.

Apply within 10 working days from the date of this job posting.

Applications received after due date will not be considered in any case. No TA / DA will be admissible for interview.

National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability.

Responsibilities