Unit Head - Roshan Digital Account (AVP)

"The Nation's Bank", National Bank of Pakistan aims to support the financial well-being of the Nation along with enabling sustainable growth and inclusive development through its wide local and international network of branches. Being one of the leading and largest banks of Pakistan, National Bank of Pakistan is contributing significantly towards socioeconomic growth in the country with an objective to transform the institution into a future-fit, agile and sustainable Bank.

In line with our strategy, the Bank is looking for talented, dedicated and experienced professional(s) for the following position inthe area of International, Financial Institutions & Remittancesbased at Karachi.

The individuals who fulfill the below basic-eligibility criteria may apply for the following position:

Position / Job Title:
Unit Head - Roshan Digital Account (AVP)

Reporting to:

Wing Head - Roshan Digital Account

Educational /Professional Qualification:

• Minimum Graduation or equivalent from a local or International University / College / Institute recognized by the HEC of Pakistan

• Candidates having Bachelors or Masters degree in Business Administration / Finance / Marketing and / or have relevant certification will be preferred

Experience:

• Minimum 06 years of relevant experience in banking and / or financial institutions and / or fintech and / or telecom, and / or related industry including at least 03 years of experience in Roshan Digital Account (RDA), and / or cross border remittances, and / or digital banking, and / or product management, and / or relationship management, and / or payment services

• The candidate having experience in RDA product lifecycle management and / or customer acquisition and / or engagement for overseas Pakistanis and / or digital account onboarding and / or stakeholder management and / or ensuring compliance with SBP regulations governing RDA and / or cross border banking will be preferred

Other Skills / Expertise / Knowledge Required:

• Strong communication and interpersonal skills

• Strategic thinking and business development skills

• Analytical and data driven mindset

• Leadership and team management skills

• Ability to manage and grow client relationships with a focus on delivering tailored solutions

• Awareness of KYC, AML and other regulatory requirements relevant to RDA

• Excellent time management and project coordination skills

• Proficiency in MS Office (Excel, Power Point, Word)

Outline of Main Duties / Responsibilities:

• To develop and implement business plans to achieve Roshan Digital Account (RDA) acquisition, deposit mobilization and portfolio growth targets

• To manage the day to day operations of the RDA Unit and ensure the effective delivery of products and services to overseas Pakistani customers

• To drive customer acquisition by sourcing new RDA customers, managing referral leads and ensuring timely conversion through effective customer engagement and facilitation

• To manage the RDA product lifecycle by identifying enhancement opportunities, monitoring product performance and coordinating the implementation of product improvements

• To conduct market research and competitor analysis to identify customer needs, emerging trends and opportunities in diaspora banking, cross border remittances and digital banking

• To coordinate with the Marketing team to develop and execute targeted campaigns and promotional initiatives for overseas Pakistanis

• To monitor daily lead pipelines, review KYC documentation, resolve onboarding discrepancies and ensure timely account opening in coordination with relevant teams

• To build and maintain strong relationships with existing RDA customers, ensuring high levels of customer satisfaction, retention and cross selling opportunities

• To coordinate with Operations, Digital Banking, Product Management, IT, Compliance, Branch Banking and Centralized Account Opening teams to resolve customer queries, operational issues, and complaints within agreed service levels

• To monitor key business performance indicators (KPIs), prepare MIS and business performance reports, and recommend corrective actions to achieve business objectives

• To ensure compliance with State Bank of Pakistan (SBP) regulations, AML / CFT requirements, KYC guidelines and the Bank's internal policies relating to Roshan Digital Accounts and international banking services

• To prepare market intelligence reports, business analysis and performance updates for senior management to support strategic decision making

• To identify opportunities to improve customer experience, operational efficiency and digital onboarding processes

• To perform any other assignment as assigned by supervisor(s)

Place of Posting:

Karachi

Assessment Interview(s)

Only shortlisted candidates strictly meeting the above-mentioned basic eligibility criteriawill be invited for panel interview(s).

Employment Type:

The employment will be on contractual basis for three years which may be renewed ondiscretion of the Management. Selected candidates will be offered compensationpackage and other benefits as per Banks Policy / rules.

Apply within 10 working days from the date of this job posting.

Applications received after due date will not be considered in any case. No TA / DA will be admissible for interview.

National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability.