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Job Description

  • Net Solutions is looking to recruit a Senior Customer Support Manager (CSM) who has solid experience of handling Ebay/Amazon online business in past and solid experience in handling and supporting online customers and well aware of Ebay and Amazon policies.
  • Dedicated to providing excellent customer service to our US / UK / Canada based customers and are enthusiastic about problem solving with a positive attitude.
  • The ideal candidate should have the ability to engage clients with their outgoing, but strong personality while using their polite verbal communication skills and ability to handle complex situations and cases while dealing with online customers.
  • Be able to travel for at least 2-4 months a year to our United States, United Kingdom and Malaysia office when required.
  • And It is also important that this person be willing to go the extra mile for the team, the company and themselves. This person must be passionate about their work and career-oriented.
  • Our business have flexible timing as we operate 24 hours so you have flexibility to work in flexible time zone.
  • The person will work from home


• Answer and resolve escalated support requests from your sub-ordinates on complex customer cases or situations where your sub-ordinates require your assistance in resolving them in an efficient and timely manner via phone, email and/or chat. Lead and guide your sub-ordinates on how to handle complex situations and mentor them constantly so they can work efficiently to ensure our Ebay and Amazon accounts stay top rated with the best customer support we provide to our customers.

• Prioritize and manage internal and external requests and be able to delicate appropriate tasks to your team members and not only delicate the task but to lead them efficiently, follow up with them and ensure that the tasks are completed as per expectation.

• Maintain an superior level of level of communication with clients on status updates, time to resolution and proposed solutions and this happens round the clock with no compromise.

• Continuously exceed customer expectations without any compromise

• Open/close tickets for sub-ordinates and take important ones for yourself as needed and ensure every customer is taken care of within a short time and issue is resolved round the clock.

• Build up your knowledge on our products that we sell and be able to guide the team members about ins and outs of various products we sell and be able to explain our products in detail while asking appropriate questions and gathering information to determine the customer's needs.

• Follow up to ensure that appropriate actions were taken on customers' requests and be able to keep a bird eye view on the whole department and the team.

• Handle the annoyed customer and resolve their grievances politely without getting any matter escalated further to the marketplace.

• Will assist to supervisor / manager / director.

• Must have good ENGLISH accent.

Job Details

Total Positions:
1 Post
Job Shift:
Job Type:
Full Time/Permanent
Job Location:
Gulberg 1, Lahore, Pakistan
No Preference
Minimum Education:
Bachelor (14 Years)
Degree Title:
Career Level:
Experienced Professional
Minimum Experience:
5 Years (Have solid knowledge of Amazon and Ebay policies)
Apply Before:
Oct 30, 2016
Posting Date:
Oct 03, 2016
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Net Solutions Pvt Ltd

Services · 1-10 employees - Lahore

This company provide services specially in the area of Software Development, E-commerce etc.