Network Engineer - ITSM

Network Engineer - ITSM

We are seeking a skilled Network Engineer specializing in IT Service Management (ITSM) to support the deployment, configuration, and troubleshooting of network and ITSM tools across Pakistan. The role involves managing ITSM and Network Management System (NMS) cases, assisting in network design and optimization, and collaborating with various teams to ensure secure, efficient network operations and high customer satisfaction.

Key Responsibilities

- Actively participate in network and ITSM tool deployments nationwide.
- Handle ITSM and NMS cases, ensuring timely resolution.
- Apply basic knowledge of SNMP, ICMP, and other network protocols in daily tasks.
- Collaborate with the enterprise architecture team to implement and maintain NMS tools such as SolarWinds, ManageEngine, HaloITSM, and Quest, including installation, configuration, deployment, and troubleshooting.
- Assist in network design, integration, optimization, and migration projects.
- Provide engineering support for network troubleshooting and issue resolution.
- Work closely with team members to address and resolve customer satisfaction concerns.
- Administer and maintain corporate infrastructure, including network connectivity, internet access, and email systems.
- Meet deadlines and turnaround times (TAT) for support and deployment activities.
- Perform additional tasks as assigned by management.

Required Qualifications

- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- 1-2 years of experience in system administration, network management systems, and ITSM tools.
- Solid understanding of network infrastructure, hardware, and protocols such as TCP/IP, routing, and switching.
- Familiarity with ITSM platforms and network management solutions including SolarWinds and ManageEngine.
- Basic knowledge of network security principles, firewalls, and troubleshooting methodologies.
- Awareness of inventory management and IT audit processes.
- Strong technical troubleshooting skills for hardware and software issues on client systems.
- Ability to deploy, configure, and maintain ITSM and NMS solutions.
- Proficient in creating clear and concise technical documentation and reports.
- Effective communication and collaboration skills within IT teams.
- Strong time management and multitasking abilities.
- Ability to diagnose and escalate complex technical issues appropriately.
- Adaptability to new technologies and quick learning of ITSM/NMS tools.
- Attention to detail in documentation and inventory management.
- Ability to work independently under supervision and as part of a team.

Preferred Qualifications and Benefits

- Hands-on exposure to real-world IT systems and technologies.
- Mentorship opportunities from experienced IT professionals.
- Potential to transition into a full-time role based on performance.
- Expertise in Routing & Switching (R&S), VoIP, and Security.
- Expert-level skills with Cisco or Juniper networking equipment.
- Advanced knowledge of Citrix and RSA technologies.
- Relevant partnership certifications are highly desirable.
- Strong organizational skills and motivation.
- Leadership capabilities with team-building and directive skills.
- Customer-focused approach with excellent communication and presentation skills.

Benefits

- Competitive salary package.
- Fuel allowance.
- Medical insurance coverage.
- Annual leave entitlement.
- Provident fund contributions.
- Employee Old-Age Benefits Institution (EOBI) coverage.
- Annual performance bonus.

This opportunity is ideal for professionals looking to enhance their technical expertise in network and ITSM environments while contributing to a dynamic team.