Network Engineer - ITSM

Network Engineer - ITSM

We are seeking a skilled Network Engineer specializing in IT Service Management (ITSM) to support the deployment, configuration, and troubleshooting of network and ITSM tools across Pakistan. This role involves managing ITSM and Network Management System (NMS) cases, assisting in network design and optimization, and collaborating with various teams to ensure secure and efficient network operations while maintaining high customer satisfaction.

Key Responsibilities

- Participate actively in network and ITSM tool deployments nationwide.
- Demonstrate basic knowledge of SNMP, ICMP, and other network protocols.
- Open, track, and resolve ITSM and NMS cases efficiently.
- Collaborate with the enterprise architecture team to implement and maintain NMS tools such as SolarWinds, ManageEngine, HaloITSM, and Quest, including installation, configuration, deployment, and troubleshooting.
- Support network design, integration, optimization, and migration efforts.
- Provide engineering support for network and ITSM-related troubleshooting.
- Work closely with team members to identify and resolve issues affecting customer satisfaction.
- Administer and maintain corporate infrastructure, including network connectivity, internet access, and email systems.
- Manage deadlines and ensure timely support and deployment turnaround times (TAT).
- Perform additional tasks as assigned by management.

Required Qualifications

- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- 1-2 years of experience in system administration, network management systems (NMS), and ITSM tools.
- Solid understanding of network infrastructure, hardware, and protocols such as TCP/IP, routing, and switching.
- Familiarity with ITSM platforms and network management solutions like SolarWinds and ManageEngine.
- Basic knowledge of network security principles, firewalls, and troubleshooting methodologies.
- Awareness of inventory management and IT audit processes.
- Strong technical troubleshooting skills for hardware and software issues on client systems.
- Ability to deploy, configure, and maintain ITSM and NMS solutions.
- Proficient in creating clear technical documentation and reports.
- Effective communication and collaboration skills within IT teams.
- Strong time management and multitasking abilities.
- Ability to diagnose and escalate complex technical issues appropriately.
- Adaptability to new technologies and quick learning of ITSM/NMS tools.
- Attention to detail in documentation and inventory management.
- Capability to work independently under supervision and collaboratively within a team.

Preferred Qualifications and Benefits

- Hands-on exposure to real-world IT systems and technologies.
- Mentorship opportunities from experienced IT professionals.
- Potential to transition into a full-time role based on performance.
- Expertise in Routing & Switching (R&S), VoIP, and Security technologies.
- Advanced knowledge of Cisco or Juniper networking equipment.
- Proficiency with Citrix and RSA technologies.
- Relevant partnership certifications are highly desirable.
- Strong organizational skills, motivation, and leadership qualities.
- Excellent customer orientation and communication/presentation skills.

Benefits

- Competitive salary package.
- Fuel allowance.
- Medical insurance coverage.
- Annual leave entitlement.
- Provident fund contributions.
- Employees’ Old-Age Benefits Institution (EOBI) coverage.
- Annual performance bonus.

This role offers a valuable opportunity to grow within a dynamic IT environment, working alongside seasoned professionals while contributing to critical network and ITSM operations.