Posted Aug 22, 2025 188 views
We are looking for a dedicated Network Support Technician to join our team and provide technical assistance for network-related issues. The primary focus of this role is to minimize downtime and ensure efficient problem resolution by installing, configuring, and troubleshooting various networking devices. The technician will monitor network performance, support users facing connectivity challenges, and collaborate closely with IT teams to maintain network integrity and adhere to security standards. Routine maintenance and on-call support will also be part of the responsibilities to ensure continuous network availability.
Key Responsibilities
Provide timely technical support for network issues to ensure quick resolution and reduce downtime. Install, configure, and troubleshoot routers, switches, firewalls, and other networking equipment. Monitor network performance regularly and escalate complex problems to senior engineers when necessary. Assist with LAN/WAN setup, including cabling and structured network deployment. Support users experiencing connectivity problems across VPN, Wi-Fi, and wired LAN connections. Perform routine maintenance tasks such as updates and patch management on network devices to maintain optimal performance. Document network incidents and resolutions thoroughly, keeping technical records accurate and up to date. Collaborate with IT and system teams to address cross-functional technical challenges. Ensure compliance with security protocols, policies, and industry standards. Provide on-call or after-hours support as required to maintain network availability.
Required Qualifications
Proven experience in network support or a related technical role is essential. Strong knowledge of networking devices including routers, switches, and firewalls. Familiarity with LAN/WAN technologies and structured cabling practices. Ability to troubleshoot connectivity issues involving VPN, Wi-Fi, and wired networks. Experience performing routine network maintenance, updates, and patch management. Good documentation skills with strong attention to detail. Ability to work effectively within a collaborative team environment. Understanding of security protocols and compliance requirements.
Preferred Qualifications and Benefits
Prior experience providing on-call or after-hours network support is advantageous. Knowledge of network monitoring tools and escalation procedures will be beneficial. This is a full-time position offering a competitive monthly salary starting from Rs120,000. The role requires working on-site, providing hands-on experience with network infrastructure.
This position offers an excellent opportunity to enhance your skills in a dynamic IT environment while playing a key role in maintaining the stability and security of the organization’s network infrastructure.
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