Network Engineers

dinCloud Pakistan, An ATSG Company

Islamabad , Pakistan

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Posted 2 days ago 21 views Report Job

This role involves providing advanced technical support and leadership within a Network Operations Center (NOC) environment. The successful candidate will be responsible for managing critical incidents, troubleshooting complex network issues, and supporting problem management activities to ensure minimal disruption to customer services. This position requires collaboration with various engineering teams to diagnose and resolve network faults, implement service requests, and drive continual service improvements. The role also includes mentoring junior engineers and participating in on-call rotations to maintain high service availability.

Key Responsibilities

- Provide escalation support for the NOC team and Associate Network Engineers during critical incidents, focusing on fault isolation, troubleshooting, and resolution to minimize customer impact.
- Collect and analyze relevant data to diagnose network issues, identify root causes, and escalate unresolved problems to Tier 3 Principal Network Engineers.
- Execute service requests, network implementations, migrations, and other change management activities in accordance with established procedures.
- Identify and recommend opportunities for Continual Service Improvement (CSI) to enhance security, efficiency, cost-effectiveness, and overall network performance.
- Document all customer issues, communications, troubleshooting steps, and resolution status using ServiceNow or similar ticketing systems.
- Lead the resolution of highly complex network problems escalated from the engineering team and proactively anticipate potential issues before they arise.
- Adhere to and maintain standard processes and procedures, including change management, escalation protocols, notification processes, and comprehensive ticket documentation.
- Serve as a technical mentor to NOC staff, Associate Network Engineers, and peers, fostering knowledge sharing and skills development.
- Provide Tier 2 on-call support, ensuring timely response and resolution of technical issues outside regular business hours.

Required Qualifications

- Extensive technical experience in network design, route distribution, firewall configuration, and data center infrastructure, particularly within complex enterprise customer environments.
- Minimum of 5 years’ experience as a Network Engineer in a technical or Managed Services setting.
- Proven ability to manage multiple technical tasks simultaneously with strong organizational skills.
- Relevant certifications such as CCNP or equivalent are required; holding multiple CCNP certifications or similar credentials is preferred.
- Demonstrated problem-solving skills with the ability to independently and collaboratively resolve complex technical issues.
- Strong communication skills, including written, verbal, and presentation abilities, to effectively document and convey technical information.
- Experience in authoring and following standard operating procedures and documentation.
- Ability to maintain composure and a positive attitude in high-pressure, fast-paced environments while adapting to evolving priorities and technologies.
- Willingness to work assigned shifts and participate in on-call rotations.
- Self-motivated with a strong desire to advance technical expertise through ongoing learning and collaboration with peers and architects.

Preferred Qualifications and Benefits

- An undergraduate degree in a related field is preferred but not mandatory.
- Deep understanding of the ITIL operational framework, supported by ITIL v4 Foundation certification or equivalent industry experience.
- Commitment to mentoring and training others in network technologies, contributing to team growth and knowledge enhancement.

This position offers an opportunity to work in a dynamic environment where technical expertise and leadership are valued. The role supports professional growth through continuous learning and collaboration with a skilled engineering team.