Network Operations Center

Sync Sound LLC, operating as SYNC SOUND TELECOM, is a well-established company in the telecommunications industry with nearly 20 years of experience. Headquartered in Delaware, USA, the company specializes in voice services, enterprise traffic, call center traffic, and AI-driven solutions. Sync Sound LLC supports a diverse customer base that depends on reliable and high-performance network services. Employees have the chance to work with cutting-edge telecom technologies and contribute to building scalable and dependable communication infrastructure. The company values innovation, technical expertise, and consistent service delivery.

Key Responsibilities
- Monitor and maintain telecom network infrastructure to ensure high availability and optimal performance.
- Use network monitoring tools to observe network health, detect incidents, and respond promptly to alarms and service interruptions.
- Diagnose network issues and perform basic to intermediate troubleshooting to resolve problems efficiently.
- Escalate complex technical issues to senior engineers as necessary.
- Document incidents, changes, and resolutions accurately in line with company standards.
- Collaborate with technical support and network administration teams to ensure smooth operations.
- Follow established procedures and adhere to service level agreements (SLAs).
- Participate in scheduled maintenance windows and support capacity and performance analysis activities.
- Contribute to improving operational processes to enhance network management efficiency.

Required Qualifications
- Proven experience working in Network Operations Center (NOC) environments or in computer network operations.
- Strong troubleshooting and technical support skills for identifying, analyzing, and resolving network-related issues.
- Basic network administration skills, including configuration, monitoring, and maintenance of network devices and services.
- Familiarity with network monitoring tools, incident management systems, and ticketing platforms.
- Solid understanding of IP networking fundamentals such as TCP/IP, routing, switching, VPNs, and firewalls, along with common telecom concepts.
- Effective written and verbal communication skills, with the ability to collaborate across distributed teams.
- Strong organizational skills, attention to detail, and the ability to follow structured procedures and documentation standards.

Preferred Qualifications and Benefits
- Relevant certifications such as CompTIA Network+, Cisco CCNA, or equivalent are highly desirable.
- Prior experience in telecom or service provider environments is beneficial.

This full-time remote position offers the opportunity to engage with evolving telecom technologies and contribute to a reliable and scalable communication infrastructure within a dynamic and innovative company.