Posted Dec 30, 2025 405 views
Splash Networks is seeking a knowledgeable Network Support Engineer to join our fully remote team. In this role, you will provide expert support and troubleshooting for customers’ network environments, ensuring high uptime and excellent customer satisfaction. You will collaborate closely with development and sales teams to resolve infrastructure issues, assist with onboarding new clients, and maintain optimal network performance. The ideal candidate will have strong technical expertise across various networking hardware and demonstrate the ability to proactively manage configurations and monitor networks.
Key Responsibilities
- Deliver exceptional customer support by efficiently diagnosing and resolving network issues.
- Work closely with the development team to address infrastructure-related problems promptly, minimizing downtime.
- Assist customers with onboarding and activation processes, including managing clients, venues, and access points through remote support.
- Perform remote login configuration and troubleshooting to maintain optimal network performance.
- Review customer network setups and provide expert recommendations, especially for implementing WiFi captive portals.
- Continuously monitor network uptime and proactively identify and resolve potential issues before they impact operations.
- Act as a liaison between customers, sales, and development teams to ensure clear communication and timely resolution of network-related concerns.
- Test the latest software updates thoroughly and report any issues to the development team.
- Stay current with hardware and technologies relevant to the business, including devices from Ubiquiti, Aruba, Mikrotik, Cisco, Ruckus, and OpenWRT-based platforms.
- Support the decommissioning process by assisting with necessary changes when customer subscriptions are canceled, ensuring smooth transitions.
Required Qualifications
- Between 2 to 5 years of experience in a network support role with a strong focus on customer satisfaction.
- Excellent problem-solving skills and a proven ability to maintain high network uptime.
- Strong verbal and written communication skills, capable of explaining complex technical issues clearly.
- Personal laptop and reliable internet access to perform remote troubleshooting and configuration.
- Proficient knowledge of networking hardware including Ubiquiti, Aruba, Mikrotik, Cisco (WLC and Meraki), Ruckus, and OpenWRT-based devices.
- CCNA certification or an equivalent qualification is preferred.
- Ability to monitor network performance and proactively address issues.
Preferred Qualifications and Benefits
- Experience with WiFi captive portals is highly advantageous.
- Familiarity with Git and REST APIs is a plus.
- This is a fully remote position offering flexible working hours, typically from 10 am to 7 pm UAE time, five days a week.
- Occasional emergency support may be required during weekends; however, no installations will be scheduled during this time.
- Competitive salary offered, up to Rs 150,000, based on experience.
This opportunity is ideal for a motivated network professional looking to work remotely while delivering high-quality support and contributing to continuous improvements in network infrastructure.
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Splash Networks
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