New Customer Service Engineer

We are seeking a dedicated Service Technician with 2 to 3 years of experience to join our service operations team. The ideal candidate will have a background in Electrical Engineering, holding either an ITI or Diploma in EEE. This role requires adherence to company safety standards and operational procedures while performing routine maintenance and repairs to ensure equipment reliability and cleanliness. The technician will also support major repairs, standby duties, and assist other routes as needed. Participation in training sessions, meetings, and audits is essential to maintain high service quality and compliance.

Key Responsibilities:
- Adhere strictly to all company safety rules and service operation Standard Operating Procedures (SOP).
- Maintain cleanliness and proper functioning of each unit by performing preventive maintenance according to the routing code (R) as outlined in the code book, including minor repairs when necessary.
- Provide support for major repair work and standby duties as required by the situation.
- Assist other routes with preventive maintenance and callback tasks to ensure smooth service operations.
- Attend training sessions, toolbox talks (TBTs), review calls, and meetings to stay updated on best practices and operational changes.
- Arrange and prepare materials in advance based on upcoming preventive maintenance codes and repair tasks.
- Participate actively in internal and external audits to ensure compliance with company and regulatory standards.

Required Qualifications:
- Minimum of 2 years and maximum of 3 years of relevant experience in service operations or maintenance roles.
- Educational background in Electrical Engineering, specifically ITI or Diploma in Electrical and Electronics Engineering (EEE).

This is a direct employment opportunity within the Service Department, focusing on service operation staff responsibilities. The role is critical in maintaining operational efficiency and ensuring customer satisfaction through timely and effective maintenance and repair activities.