Posted Dec 03, 2019 6 views
We are hiring experienced and fresh candidates for our USA campaign.
Requirements :
- Fluent in English.
- Strong phone and verbal communication skills along with active listening .
- Should be target oriented, hardworking and punctual.
Responsibilities:
- Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion.
- Document all inquires, requests, resolutions, and follow-up tasks.
- Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines.
- Display a courteous and empathetic attitude to all customers.
- Perform research to answer customer inquiries and requests.
- Grow existing customer accounts through exceptional customer service and effective sales techniques.
- Meet quantitative performance metrics as outlined.
- Keep customer accounts current by updating databases during calls.
Shift Timings:
9pm to 6am
Language Required:
English
Job Types:
Full-time, Contract
Job Details
Nexa Solution is a reputable Company providing its services to our USA clients engaged in contact centre and business process outsourcing services, sale of computer hardware & software systems and providing IT solutions and PRINTING and Packaging in the USA .
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