Customer Support Executive

Next Age Technologies Pvt Ltd Unverified

Lahore , Pakistan

Posted Jul 11, 2021 150 views

PKR. 35,000 - 45,000/Month

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Job Description

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Customer Support Executive Responsibilities:

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.
  • designing is a plus point 
  • content writting is a plus point

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Cavalry Ground, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bscs
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Aug 12, 2021
Posting Date:
Jul 11, 2021
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Next Age Technologies Pvt Ltd

Information Technology · 11-50 employees - Lahore

pNext AgeTechnologies With offices in Doha, Surrey and Lahore, NextAge Technologies has been providing Internet and software solutions for small and large businesses alike since 1999. With unparalleled expertise, personalized customer service and cutting edge solutions, NextAge Technologies is focus ...Read More

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