Next Level Communications (Pvt.) Ltd is one of the leading IT, Telecommunication and power system Solution Company for Pakistan Market. The company was founded in 2012 and counts over 30 employees, working in our Head Office in Islamabad and regional offices in Karachi, Lahore and Peshawar.
We are seeking independent, young, positive and energetic result oriented Customer Services Executive to fill our dynamic position based in Islamabad. We offer market based salary package that includes Provident Fund, Medical Insurance, Fuel and Cell phone allowance etc.
- To prepare service contracts / SLA’s / Annual Maintenance contracts in all regions with the assistance of respective Sales Managers.
- To update & prepare list of out of warranty installations with the assistance of Sales / Service Manager
- To look after customer calls / complaints and any technical assistance or required information
- To update customer data base of all installations to keep the track of warranties and due date of expiry of warranties.
- To prepare quotes for accessories or post installation requirements.
- To take update of updated stock from all regions and prepare a summarized report.
- Assist with day-to-day administrative queries from the field engineer or clients.
- Follow up with service department and customer to ensure that appropriate actions were taken on customers’ requests.
- Weekly reporting to Service Manager for the executed activities along with next week plan.
- Generating Service Revenues as per assigned service targets.
Education and Experience
- Proficient in relevant computer applications
- Knowledge of customer service principles and practices
- Customer service / Service Sales experience is a plus
- Preferably Bachelor’s Degree