Posted Jun 10, 2026 183 views
NF Techno Solution is seeking a motivated and dedicated Call Center Agent to join our team of 16 professionals. This role focuses on live calling campaigns where agents actively engage with customers to provide support, address queries, and promote services. The ideal candidate demonstrates strong verbal communication skills in English, punctuality, and professionalism while operating in a target-driven environment. The position requires reliable transportation for evening or night shifts and the ability to work from our North Karachi office. Call center agents will hone their skills in customer interaction, data entry, and problem resolution, contributing significantly to the companys customer relations and growth.
The successful candidate will work closely with the team to meet daily and weekly targets, delivering exceptional customer service with patience and clarity. Prior experience in telemarketing, cold calling, or sales campaigns is advantageous but not mandatory. Fluency in English and confidence in speaking with US-based customers, especially in handling objections politely and effectively, are essential. Fresh candidates eager to build a career in customer support will also find promising opportunities for professional development within NF Techno Solution.
Responsibilities
- Conduct live calls to customers as per campaign guidelines, ensuring clear and effective communication.
- Engage customers professionally and confidently to provide product information, resolve inquiries, and promote services.
- Follow call scripts and instructions carefully while adapting responses to client needs and questions.
- Maintain accurate data entry and update customer information in the companys systems promptly.
- Achieve or exceed daily and weekly calling targets and performance metrics as set by management.
- Listen actively to customer concerns and provide appropriate solutions or escalate when necessary.
- Maintain a professional and courteous attitude during all interactions to uphold company standards.
- Attend regular training sessions to improve communication, product knowledge, and sales techniques.
- Ensure punctuality and reliable attendance for shifts to support team productivity and customer service quality.
- Collaborate with team members and management to share insights and improve campaign results.
- Utilize basic computer skills, including MS Office, to complete administrative and reporting tasks efficiently.
- Adhere to all company policies, including confidentiality and data protection requirements.
- Demonstrate the ability to work under pressure in a fast-paced, target-driven environment.
- Support and contribute to a positive team environment that fosters growth and development throughout the group.
Skills
NF Techno Solution
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