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Job Description

Essential functions and responsibilities

  • Provide 24 hour Network Health surveillance and alarm reporting utilizing network monitoring and surveillance software.
  • Review and general clean-up of Ticket queue.
  • Ensure timely resolution to trouble tickets.
  • Ensure timely follow up with customers via e-mails or phone calls.
  • Troubleshooting Network issues
  • Toll Fraud monitoring
  • Carrier route testing
  • Wireshark pcap for both capturing and analyzing customer QoS and RFC events
  • Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to resolve.

 

Required skills

  • Word, Microsoft Excel, Microsoft Outlook.
  • Cisco certifications and VoIP fundamentals a plus
  • One to Two years Network Operations experience or equitant
  • Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
  • As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all times.
  • The NOC is a fast paced environment, critical thinking is essential. Ideas will be extrapolated from one situation to another.
  • Strict adherence to company policies, confidentiality, and mature judgment must be demonstrated at all times.
  • Assigned duties should be performed in a timely and accurate manner.
  • As this individual often represents the internal and external customers and colleagues – professionalism is a must.

 

Job Details

Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Jul 19, 2017
Posting Date:
Jun 19, 2017
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NGNICS

Services · 11-50 employees - Islamabad, Rawalpindi

NGNICS

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