Posted Dec 15, 2025 216 views
We are looking for a responsible and customer-focused Night Receptionist to manage front desk operations during the night shift. This role is essential in ensuring smooth guest check-ins and check-outs, addressing inquiries, handling basic bookings, and maintaining a secure and efficient environment overnight. The ideal candidate will play a key role in delivering a seamless guest experience while upholding safety and order throughout the night.
Key Responsibilities:
- Manage all front desk activities during the night shift with professionalism and efficiency.
- Facilitate guest check-in and check-out processes in a courteous and timely manner.
- Respond promptly to guest requests, phone calls, and complaints during night hours to ensure guest satisfaction.
- Handle basic night bookings and reservations accurately, maintaining up-to-date records.
- Maintain and update guest information and booking systems regularly to ensure data accuracy.
- Enforce night security protocols to guarantee a safe environment for guests and staff.
- Coordinate with housekeeping and security teams to address guest needs or resolve operational issues as they arise.
- Prepare comprehensive night reports and provide detailed handovers to the morning shift staff.
- Keep the front desk area clean, organized, and welcoming at all times to create a positive impression.
Required Qualifications:
- Prior experience in hotel front desk operations or night reception is preferred.
- Basic knowledge of hotel booking systems is essential for managing reservations and guest records.
- Strong communication and customer service skills to interact effectively with guests and resolve issues.
- Ability to work independently and take responsibility during night hours without direct supervision.
- Willingness to work on a rotational day and night schedule as required.
- Basic computer skills to operate booking systems and prepare reports efficiently.
This is a full-time, in-person position offering a monthly salary in the range of Rs40,000 to Rs50,000. The role demands dedication to maintaining high standards of guest service and operational security throughout the night shift.
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Hamsun Hospitality
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