Night Shift--Female Customer support Manager

We are seeking a proactive and empathetic Customer Support Manager to join our night-shift team. In this role, you will serve as the first point of contact for our students, guiding them throughout their learning journey. Your primary focus will be on building strong, lasting relationships that keep students engaged and supported around the clock. This position offers a unique opportunity to develop skills across sales, marketing, customer support, and billing, all within a single role, providing a solid foundation for your career growth.

Key Responsibilities
- Act as the primary liaison for students, addressing their inquiries and providing timely support.
- Engage with the Muslim community across multiple countries to promote and encourage the use of our educational services.
- Manage customer interactions with empathy and professionalism to foster trust and long-term engagement.
- Handle sales-related activities, including upselling and cross-selling educational programs.
- Support marketing initiatives by providing feedback and insights from customer interactions.
- Oversee billing processes and assist students with payment-related questions or concerns.
- Collaborate with internal teams to ensure a seamless and positive customer experience.
- Work effectively during night shifts to provide continuous support and maintain service quality.

Required Qualifications
- Strong communication skills in English (preferred).
- Ability to work night shifts and maintain high levels of energy and professionalism.
- Experience or interest in customer support, sales, marketing, or billing functions.
- Empathy and patience in dealing with diverse student needs.
- Willingness to work on-site in Rawalpindi or Islamabad to ensure easy commute and team collaboration.

Preferred Qualifications and Benefits
- Prior experience engaging with multicultural communities is a plus.
- Opportunity to develop a broad skill set across multiple business functions.
- Competitive monthly salary starting from Rs30,000.00.
- Work in a supportive environment that values personal growth and career development.

This role is based on-site, making it ideal for candidates residing in Rawalpindi or Islamabad. If you are motivated to build meaningful relationships and grow your career in a dynamic educational environment, we encourage you to apply.