Night Shift Manager- UK CAB CALL

Urban Communications is looking for a dedicated and experienced Night Shift Operations Supervisor to lead its UK taxi operations call centre. This role involves managing night-time activities from 6:00 PM to 6:00 AM, five days a week, at the I-8 Markaz office. The ideal candidate will be proactive, organized, and capable of independently handling both staff supervision and operational challenges during the night shift. This hands-on position requires ensuring smooth, efficient operations while maintaining high service standards and a professional work environment throughout the night.

Key Responsibilities
- Supervise and monitor all night shift employees to maintain optimal performance levels.
- Ensure staff attendance, punctuality, productivity, and compliance with company policies.
- Oversee the handling of incoming and outgoing calls, ensuring professionalism at all times.
- Manage daily UK taxi booking and dispatch operations, ensuring timely and accurate service delivery.
- Monitor client requirements closely, addressing bookings and requests promptly.
- Identify and resolve operational issues as they arise during the shift.
- Escalate serious customer, driver, or client concerns to senior management when necessary.
- Enforce company procedures and operational standards among the team.
- Regularly track call volumes, booking activity, and overall team performance.
- Conduct routine checks on employees and workflows throughout the shift.
- Maintain accurate records and prepare daily and weekly operational reports.
- Report on staff performance, attendance, incidents, and operational matters to management.
- Ensure the office environment remains organized, professional, and fully functional overnight.
- Perform general administrative and office duties as required.

Required Qualifications
- Proven experience in call centre operations, supervision, or team management roles.
- Strong communication and interpersonal skills.
- Excellent attention to detail and organizational capabilities.
- Ability to effectively manage, motivate, and lead a team.
- Strong problem-solving and decision-making skills.
- Comfortable working independently with minimal supervision.
- Proficient computer skills, including experience with reporting and management systems.
- Ability to analyze operational data and prepare comprehensive reports.
- Professional and reliable work ethic.
- Willingness and ability to work the night shift from 6 PM to 6 AM, five days per week.

Preferred Qualifications and Benefits
- Experience in taxi, transport, dispatch, or UK-based customer service operations is highly advantageous.
- At least two years of management experience is preferred.
- Five years of experience in cab operating or dispatching roles is desirable.
- This is an in-person role based at the company’s office.
- The monthly salary for this position is Rs150,000.00.

We seek a natural leader who will take full ownership of the night shift, ensuring seamless operations from the start of the shift until the morning handover. If you are responsible, comfortable managing people and processes in a fast-paced environment, and eager to contribute to a dynamic team, we encourage you to apply.