Posted May 13, 2026 155 views
NKF Industries is seeking a dedicated IT Assistant to join our technology support team. The ideal candidate supports daily IT operations by providing technical assistance, troubleshooting issues, and maintaining system performance. This role plays a critical part in ensuring end users receive timely and efficient technical support, enabling smooth business processes across the organization. The IT Assistant works closely with various departments to resolve technical problems and manage help desk requests accurately.
The IT Assistant at NKF Industries does not manage a team but acts as a key contributor by handling technical support tasks independently and collaboratively. The position requires at least two years of experience and proficiency in technical support functions, help desk ticketing systems, troubleshooting tools, and system monitoring. Strong customer service skills are essential to maintain a positive and professional interaction with internal users while resolving their IT concerns.
Responsibilities
- Provide first-level technical support for hardware, software, and network-related issues to ensure minimal downtime for users
- Respond promptly to help desk tickets and prioritize requests to address urgent technical problems efficiently
- Utilize help desk ticketing systems to document incidents, resolutions, and maintain accurate records of support activities
- Conduct troubleshooting using diagnostic tools to identify root causes of IT issues and implement effective solutions
- Assist in monitoring system performance and alerts to proactively detect and resolve potential problems
- Support the installation, configuration, and maintenance of computer equipment, including desktops, laptops, and peripherals
- Collaborate with IT team members to escalate complex problems to appropriate specialists when necessary
- Educate users on basic computer functions and best practices to reduce recurring support requests
- Maintain a professional and courteous approach when interacting with users, ensuring a positive service experience
- Assist in maintaining inventory of IT assets and contribute to updating technical documentation and user guides
Skills
NKF Industries
..
What is your Competitive Advantage?
Similar Job Titles
Assistant Manager IT - Network Support
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Muzammil Baig
Digital Marketing Manager
IT Services Group
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
