NOC Manager

Reporting to the Director of Compliance and Technical Strategy, the NOC Manager will be based onsite at the Islamabad office (E-11/2) and work during the PKT 6:00 PM to 3:00 AM shift. In this role, you will lead the strategic and operational management of the company’s IT infrastructure, network systems, and data operations. Your primary focus will be to ensure maximum network uptime, oversee helpdesk and escalation processes, and drive continuous improvements within the Network Operations Center (NOC). By combining your technical expertise with strong leadership skills, you will collaborate with cross-functional teams to align network performance with business objectives, playing a vital role in maintaining service reliability, enhancing infrastructure security, and supporting organizational growth.

Key Responsibilities

- Oversee daily Helpdesk operations, ensuring timely incident resolution and serving as the primary escalation point.
- Assign and prioritize tasks for the technical team while ensuring compliance with SLAs and maintaining thorough documentation of all activities.
- Maintain and secure IT infrastructure, including backups, disaster recovery systems, failover mechanisms, and data protection protocols.
- Ensure the stability, integrity, and performance of network systems across LAN and WAN environments.
- Collaborate with internal teams to plan and implement infrastructure upgrades and improvements.
- Monitor and analyze Helpdesk performance, identify recurring issues, and develop strategies to reduce incidents.
- Conduct regular client follow-ups to gather feedback and enhance the overall customer experience.
- Lead reporting initiatives by generating performance insights and presenting findings to management.
- Manage team performance through KPI evaluations, scheduling, and resource allocation.
- Drive team development via training programs and continuous learning initiatives.
- Stay updated on emerging technologies, test new tools, and recommend improvements.
- Ensure 24/7 operational continuity through on-call scheduling and flexible resource management.

Required Qualifications

- Master’s degree in Engineering, Computer Science, Information Technology, Telecom, or a related field.
- 4 to 6 years of experience managing network infrastructure and leading NOC or technical support teams.
- Proven expertise in Helpdesk management, incident escalation, and working within SLA-driven environments.
- Strong knowledge of network systems, LAN/WAN environments, and VOIP technologies.
- Familiarity with network monitoring tools, system administration, Active Directory, and virtualization platforms.
- Relevant certifications such as CCNA, CCNP, MCSE, CompTIA Network+, or Google Workspace Administrator are preferred.
- Demonstrated leadership, team management, and mentoring abilities.
- Excellent analytical, problem-solving, and decision-making skills.
- Effective communication, interpersonal, and presentation skills.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Willingness to provide 24-hour on-call support as part of a rotational schedule.

Preferred Qualifications and Benefits

This role offers global exposure with real responsibilities and skill-based career growth supported by structured learning and mentorship. The company fosters a culture built on trust, respect, and a growth-oriented mindset, with clear expectations and transparent processes.

Benefits include health insurance, life insurance, provident fund, EOBI, leave encashment, and sponsored certifications.

At MCG Technologies, we are committed to building global careers through international exposure and structured professional growth. Our collaborative, client-aligned environment supports continuous learning, accountability, and career development, empowering professionals to grow their skills while delivering meaningful outcomes for international clients and partners.