Posted 4 hours ago 2 views Report Job
The Account Manager serves a pivotal role in understanding each client's unique goals and challenges to tailor solutions that maximize the value derived from Nokhba's AI-powered HR technology platform. Although this role does not involve managing a team, it requires strong collaboration skills to work effectively with Sales, Product, and Customer Support teams. This position demands exceptional communication, negotiation, and analytical skills to maintain account records meticulously, conduct product demonstrations, and proactively identify upselling and cross-selling opportunities that align with client business objectives. Nokhba offers a competitive salary, performance incentives, and the chance to contribute to a dynamic, innovation-driven environment reshaping recruitment technology across GCC and MENA regions.
Responsibilities
- Develop and maintain strong, long-term relationships with existing clients to ensure continued satisfaction and retention.
- Understand client business goals, challenges, and requirements to provide tailored HR technology solutions that meet their needs.
- Guide clients through product onboarding and encourage consistent adoption to maximize utility and user engagement.
- Conduct regular check-ins and product demonstrations to keep clients informed about new features and best practices.
- Collaborate closely with Sales, Product, and Customer Support teams to swiftly resolve customer issues and improve service delivery.
- Monitor and analyze customer satisfaction, engagement, and retention metrics to identify areas for improvement.
- Proactively identify upselling and cross-selling opportunities to expand account revenue in alignment with client needs.
- Collect, document, and share customer feedback with the product team to influence ongoing enhancements and innovation.
- Maintain accurate, up-to-date customer records and account activity within the CRM system.
- Prepare detailed account reports and deliver regular updates to management to inform strategic decisions.
- Manage multiple customer accounts simultaneously with effective time management and organizational skills.
- Apply strong problem-solving and negotiation abilities to address client concerns and secure mutually beneficial solutions.
Skills
What is your Competitive Advantage?
Similar Job Titles
Partnerships Executive – HR Tech / SaaS Location: Lahore, Pakistan / Remote Employment Type: Full-Time Experience: 1–3 Years Industry: HR
Performance Marketing Specialist – HR Tech / AI SaaS Location: Lahore, Pakistan / Remote Employment Type: Full-Time Experience: 2–4 Years
Customer Success Specialist – HR Tech / SaaS Location: Lahore, Pakistan / Remote Employment Type: Full-Time Experience: 1–3 Years Industr
Recruitment Operations Specialist – HR Tech / SaaS Location: Lahore, Pakistan / Remote Employment Type: Full-Time Experience: 1–3 Years I
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ali Aziz
CEO
Shopistan
