1) Ticketing Accuracy: Percentage of error-free ticket issuances, ensuring minimal mistakes in passenger details, flight information, and fares.

2) Ticketing Efficiency: Average time taken to process and issue tickets

3) Customer Satisfaction: Measurement of customer feedback and ratings

4) Revenue Generation: Total ticket sales revenue or average revenue per ticket

5) Team Performance: metrics such as tickets processed per hour or per day

6) Compliance Adherence: Percentage of compliance by company & industry

7) Service Level Agreement (SLA) Compliance: ticketing turnaround time, accuracy, and customer service

8) Cost Optimization: reducing ticketing-related expenses, Amount Reduced

9) Process Improvement: Number of identified process improvements


1) High School Diploma, Bachelor's Degree, or Similar Years of industry experience


1) A minimum of 5 years experience in Travel companies adopting technology. 

2) Experience in working across layers of organizations

3) Experience in working with cross-functional teams. 

4) Experience in work in organization adopted tech and digitalization of process.


1) Strong time management and organizational abilities

2) Capacity to understand the holistic view of the organization in scope

3)  Excellent communication and interpersonal skills

4) Leadership and teamwork. 

5) Problem-solving skills.

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Saddar, Lahore, Pakistan
No Preference
Minimum Education:
Career Level:
Experienced Professional
3 Years - 7 Years
Apply Before:
Mar 21, 2024
Posting Date:
Feb 20, 2024

Novango Travels and Tours

Advertising / PR · 1-10 employees - Lahore

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