We are looking for a competent Supervisor Inbound Call Center to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance.
An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate. You will be organized and reliable as well as results-oriented.
The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.
Monitors productivity of Sales Agent and Control Closing Ratio on Inbound Sales Call.
Reviews Calls data to monitor the Over all Sales Performance of Team and Center
Monitors individuals, team and call center results to identify and act on both positive and
negative performance trends
to ensure attainment of revenue goals and performance targets.
Train New Hired Agents with Product Manual to make them up to the mark to take Sales Call
and Close the deal
Provides communication and follow up to ensure representatives are fully informed of all new
information related to
products, procedures, customer needs and company related issues, changes or actions.
Keys information in to computer to compile work volume statistics for accounting purposes
and to keep records of
Pending Sales and Installed Units.
Determines work procedures, prepares work schedules and expedites work flow.
Studies and standardizes procedures to improve efficiency of subordinates.
Maintains harmony among workers and resolves grievances.
Prepares composite reports from individual reports by subordinates for commission
compensation of Agent in his/her
Proven experience as call center supervisor or similar supervisory position
Experience in International Sales campaign is essential.
Proficient in English; Good knowledge of additional languages will be a definite plus
Working knowledge of MS Office
Tech savvy with knowledge of telephone equipment and relevant computer programs
Knowledge of performance evaluation procedures
Outstanding communication and negotiation abilities
A results-oriented approach
Excellent organizational and leadership skills
Ability to work under pressure
Must have atleast 15 sales agents of international sales campaign.