Posted Sep 26, 2025 207 views
The Customer Service Executive is responsible for monitoring and managing the company’s credit, ensuring the timely collection of outstanding payments, assessing customer creditworthiness, and minimising credit risk. The role contributes to maintaining healthy cash flow, ensuring financial stability, and fostering strong customer relationships.
Key Responsibilities:
- Monitor accounts receivable and ensure the timely collection of outstanding debts.
- Contact clients to follow up on overdue invoices and resolve payment issues.
- Assess the creditworthiness of new and existing customers using financial data and credit checks.
- Prepare and maintain accurate records of customer accounts, payment status, and collection activities.
- Negotiate repayment plans with clients where necessary.
- Work closely with the sales and finance teams to resolve billing discrepancies and disputes.
- Generate credit control reports for management review.
- Assist in setting credit limits and payment terms for customers in line with company policy.
- Ensure compliance with company credit policies and relevant regulations.
- Build and maintain positive relationships with clients while ensuring timely payment collection.
Qualifications and Requirements:
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
- 2–4 years of experience in credit control, accounts receivable, or finance.
- Strong knowledge of credit control processes and financial principles.
- Excellent communication, negotiation, and interpersonal skills.
- High attention to detail with strong analytical and problem-solving abilities.
- Ability to work under pressure and meet deadlines.
- Proficiency in MS Office and accounting/ERP software.
Key Competencies:
- Strong numerical and analytical skills
- Negotiation and persuasion abilities
- Time management and organisational skills
- Professionalism and integrity
- Customer service orientation
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