Posted Mar 09, 2023 297 views
We at Obsession BPO & Telecommunication Provide telecom services and digital solutions to our clients in USA.
About the Role :
We are looking to hire for the position of Customer Support Representatives to provide with the required services to our US based clients while taking Inbound calls.
Shifts Available:
- Full-time night shift only - 05:00 pm - 02:30 am
- Shift timings may change as per the requirements of the business to an hour to two hours ahead or backward.
Job Description:
Customer support representative primarily assist the customers with their queries and provides with required technical/customer support. Representative achieves the given targets, performs multitasking and reports to higher (nominated) authorities.
Responsibilities:
- Taking inbound calls (and making outbound calls, if needed).
- Providing our customers/Clients with top-notch services and e technical support.
- Multitasking - Engaging with other tasks, such as Tickets, Notes, Add-hoc calls, etc.
- Meet daily, weekly and monthly targets.
- Achieve upselling targets.
- Ensuring adherence to production & production floor standard policies, including CDP.
- Compiling the daily required data reports.
- Reporting to the nominated higher authorities.
- Achieving daily, weekly and monthly KPI's.
Ideal Profile Requirements
- Regular and/or full-time students are advised not to apply.
- Applicant must have excellent English speaking skills.
- Applicant must have his/her own conveyance (mode of transportation) for daily commute to work.
- Applicant must be willing to work in full-time night shift.
- Applicant must be over the age of 18 with a valid CNIC.
- Applicant must be computer savvy.
- Applicant must have multitasking skills.
- Applicant must have convincing skills.
What we Offer?
- Basic Salary will be offered to the candidate based on the candidate's presentation in the interview. (25K-40K)
- Monthly Bonuses of without a Cap.
- Weekly Bonuses.
- Personal Development trainings.
- Perks on performance.
- Provident fund.
- Annual Leaves.
- Paid Casual & Sick leaves (after probation).
- R&R
Skills
Job Details
Diversity Inclusion:
Obsession International
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