Office Assistant/Reporting Analyst

This entry-level position is ideal for candidates holding a BCom or BA degree with up to one year of experience. The role focuses on managing client complaints efficiently by ensuring timely resolution within established turnaround times. The candidate will work closely with field operations and support teams through email and phone communication to keep clients informed about the status of their complaints. Regular reporting to clients, including daily and weekly updates, is a key part of the job. Additionally, the role involves analyzing different options and recommending effective solutions to enhance client KPIs related to IPL services. Strong client-facing skills and the ability to work under pressure are essential for success in this position.

Key Responsibilities:
- Ensure all complaints are resolved within the specified turnaround time (TAT).
- Maintain strong coordination with field operations and support teams via email and phone to provide clients with timely updates on complaint status.
- Prepare and share daily and weekly reports with clients.
- Engage directly with clients, demonstrating effective client-facing communication skills.
- Evaluate alternatives and recommend or implement actions to improve key performance indicators (KPIs) for clients dependent on IPL services.

Required Qualifications:
- Bachelor’s degree in Commerce (BCom) or Arts (BA).
- 0-1 year of relevant experience.
- Ability to work effectively under pressure and meet deadlines.
- Proficiency in Microsoft Excel at an expert level.

Job Type and Compensation:
This is a full-time, contract position offering a monthly salary in the range of Rs 40,000 to Rs 45,000. The role requires in-person attendance at the designated work location.

This opportunity is well-suited for candidates looking to develop their client management and operational coordination skills within a dynamic environment.