Office Manager

Better It for Less is seeking a dedicated Business Manager to oversee the company’s back-office functions, including accounting, client billing, and human resources. This full-time, remote position requires a hands-on professional who will manage day-to-day operations, ensuring accurate bookkeeping, timely invoicing and collections, and smooth HR processes such as payroll and onboarding. Reporting directly to the owner, the Business Manager will be the key point of contact for the company’s operational workflow and play a critical role in maintaining financial accuracy and employee support.

Key Responsibilities

Accounting:
Maintain the general ledger by recording transactions, categorizing expenses, and reconciling bank and credit card accounts monthly. Manage accounts payable by processing vendor bills, scheduling payments, and tracking costs related to software, hardware, and licenses. Close the books each month and prepare financial statements including profit & loss, balance sheets, and cash flow summaries for the owner. Monitor budgets versus actuals and highlight any variances promptly. Prepare documentation for the external CPA and assist with year-end close, tax filings, and 1099 forms. Ensure timely filing of sales tax and other required returns.

Billing and Collections:
Generate and send invoices for managed services contracts, project work, hourly support, and hardware sales. Maintain accuracy in recurring billing by verifying contract terms, user and device counts, and price adjustments. Reconcile time entries and license counts against client billing. Manage accounts receivable by following up on overdue invoices, applying payments, and reporting on aging. Address client billing inquiries professionally and resolve any disputes efficiently.

Human Resources:
Run payroll accurately and on schedule, including managing timesheets, paid time off, and deductions. Administer benefits enrollment and updates. Handle onboarding and offboarding processes, including preparing offer letters, completing I-9 and W-4 forms, and coordinating access requests with the technical team. Maintain personnel files, update the employee handbook, and ensure HR policies are current. Track compliance with required postings, workers’ compensation, and federal and state employment regulations. Support recruitment efforts by posting job openings, screening candidates, and scheduling interviews.

Business Operations:
Manage relationships with vendors and distributors, including contracts and renewals. Maintain business insurance, licenses, and registrations. Continuously improve back-office processes and documentation to ensure tasks are repeatable and efficient. Prepare reports and key performance indicators (KPIs) used by the owner to manage the business.

Required Qualifications

- Minimum of 3 years’ experience in bookkeeping, accounting, or office management with direct involvement in billing and payroll.
- Proficient in QuickBooks Online or similar accounting software, along with Excel or Google Sheets.
- Experience managing payroll and HR paperwork in a small business environment.
- Strong understanding of accrual accounting, reconciliations, and accounts receivable/payable.
- Exceptional attention to detail and ability to handle confidential financial and employee information discreetly.
- Clear and professional communication skills when interacting with clients, vendors, and staff.
- Ability to prioritize and manage multiple deadlines independently.

Preferred Qualifications

- Associate’s or bachelor’s degree in accounting, finance, or business administration.
- Experience working at a managed service provider (MSP) or IT services company.
- Familiarity with PSA and billing tools such as Bill.com, ConnectWise, Autotask, HaloPSA, or Syncro.
- Experience with payroll and HR platforms like Gusto, ADP, or Paychex.
- Relevant certifications such as SHRM-CP, PHR, or bookkeeping credentials.

Better It for Less is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. The work schedule is Monday through Friday, from 7:00 AM to 4:00 PM US Central Time.