OFFICER INFORMATION TECHNOLOGY KARACHI (CONTRACTUAL POSITION)

We are seeking a dedicated IT Desktop Support professional to provide comprehensive day-to-day technical assistance across our institute. The successful candidate will ensure the smooth operation of computer systems, workstations, and related IT equipment, contributing to an efficient and productive work environment. This role involves troubleshooting hardware, software, and connectivity issues promptly to minimize disruptions and supporting employees with their IT needs in a timely and professional manner.

Key Responsibilities

- Provide daily desktop support throughout the institute, ensuring all computer systems, workstations, and IT equipment function efficiently.
- Troubleshoot and resolve hardware, software, and network connectivity issues to maintain uninterrupted operations.
- Install, configure, and maintain desktops, laptops, operating systems, software applications, printers, and other IT devices in accordance with institutional standards.
- Respond promptly to IT-related service requests, delivering technical assistance to employees while maintaining accurate records of issues and resolutions.
- Assist in setting up workstations for new hires, ensuring proper system configuration and adherence to institutional IT policies, procedures, and security guidelines.

Required Qualifications

- Bachelor’s Degree in Information Technology, Computer Science, or a related field from an HEC-recognized university or institute.
- Proven hands-on experience in desktop support or IT helpdesk operations.
- Solid knowledge of Windows operating systems, Microsoft Office suite, hardware troubleshooting, and basic networking concepts.

Skills Required

- Strong problem-solving abilities to diagnose and resolve technical issues efficiently.
- Excellent communication skills to interact effectively with users and team members.
- Customer service orientation to provide supportive and professional assistance.

This position offers an opportunity to work in a dynamic environment where technical expertise and proactive support are valued. Candidates with a passion for technology and a commitment to maintaining high service standards will find this role rewarding.

Applicants are encouraged to apply through the official recruitment portal. Please note that login is required to submit an application.