Offshore Delivery Manager

This remote position offers an exciting opportunity to lead and scale a multi-disciplinary offshore delivery team for Ummah Center and Ummah Center School. These organizations are committed to exceptional community services and educational excellence, and are establishing a strong offshore delivery center to support their expanding operations. The Offshore Delivery Manager will serve as a critical link between onshore leadership and offshore teams, ensuring the successful execution of cross-functional projects across Legal, Finance & Accounting, HR & Talent Acquisition, IT, and Operations. This role demands expertise in Business Process Outsourcing (BPO), project management, and business analysis to drive timely, high-quality delivery while building team capacity and standardizing workflows.

Key Responsibilities

System Structuring, Automation & ERP Migration: Lead the enterprise system architecture and digital transformation initiatives to ensure centralized platform connectivity and data integrity across departments. Manage multi-phase ERP migrations within the Zoho ecosystem, including Zoho Books, transitioning legacy systems to a unified general ledger and financial workflow. Design and implement workflow automations for HR pipelines, tuition billing, collections, and legal document generation to reduce manual processes. Develop and maintain automated dashboards that provide real-time insights into school operations, financial health, and compliance.

Process Optimization & Business Analysis: Act as the primary Business Analyst to map current workflows, identify bottlenecks, and establish comprehensive Standard Operating Procedures (SOPs). Continuously assess and update operational rules to measure and improve organizational maturity. Facilitate smooth translation of onshore strategic governance into offshore execution, ensuring cross-functional alignment.

Offshore Team Leadership & Operations: Build and manage a diverse offshore team including software engineers, IT support, administrative staff, legal, and finance professionals. Drive delivery excellence by enforcing best practices from the BPO and technology sectors to meet service level agreements and quality standards. Oversee resource allocation and operational execution using task tracking tools, balancing workloads to mitigate enterprise risks and maintain compliance calendars.

The Onshore-Offshore Bridge: Prepare clear, concise reports synthesizing offshore progress, risk registers, and financial/operational metrics for the onshore executive board. Maintain daily communication with U.S.-based leaders to align expectations, manage stakeholder relationships, and execute escalation protocols when system or compliance risks arise.

Required Qualifications

A Bachelor’s or Master’s degree in Business Administration, Operations Management, Project Management, or a related field is essential. Candidates must have at least 7 years of operational management experience, with a minimum of 3 years specifically leading and delivering through cross-functional offshore teams in the BPO industry. Proven experience as a Delivery Manager, Project Manager, or Business Analyst working directly with U.S.-based executive boards is required. Demonstrated ability to coordinate cross-functional teams across Legal, Finance/Accounting, HR, Admin, and Software Engineering is necessary. Hands-on experience with ERP migrations and workflow automations is critical.

Preferred Qualifications and Benefits

Familiarity with institutional governance registers, risk management frameworks, and compliance requirements within non-profit or educational sectors is highly desirable. This role offers the chance to influence key operational strategies in a mission-driven organization while working remotely with a dynamic, cross-functional team.

This position is ideal for a strategic leader who thrives in complex environments and is passionate about driving operational excellence through technology and process innovation.