Offshore Delivery Manager

This is a remote, full-time position based in Pakistan for an experienced Offshore Delivery Manager. The role involves leading cross-functional operations and managing project delivery while acting as the primary liaison between U.S.-based stakeholders and offshore teams. The ideal candidate will have a strong background in project management, business process optimization, offshore operations, ERP migrations, and stakeholder management. Excellent communication, organizational, and leadership skills are essential to ensure smooth execution of business initiatives across multiple departments.

Key Responsibilities

Project Delivery & Operations Management
- Oversee end-to-end delivery of projects spanning Finance, HR, Legal, IT, and Operations.
- Manage project timelines, deliverables, resources, and service-level agreements (SLAs).
- Coordinate offshore teams to ensure timely execution and operational efficiency.
- Identify risks, resolve bottlenecks, and maintain accountability throughout project lifecycles.

Stakeholder Management & Communication
- Serve as the main point of contact between U.S.-based leadership and offshore teams.
- Conduct regular meetings, provide project updates, and manage stakeholder expectations.
- Prepare executive reports, dashboards, and progress summaries.
- Facilitate communication, issue resolution, and escalation processes.

Business Process Improvement & Automation
- Analyze current business processes to identify improvement opportunities.
- Develop and implement Standard Operating Procedures (SOPs).
- Lead workflow automation and process standardization initiatives.
- Collaborate with functional and technical teams to enhance operational performance.

ERP & Systems Migration
- Lead ERP implementations, system migrations, and process integration projects.
- Work closely with technical teams and business stakeholders to ensure smooth transitions.
- Support initiatives involving Zoho applications, including Zoho Books, and other enterprise systems.
- Ensure documentation accuracy, data integrity, user adoption, and provide post-migration support.

Team Leadership & Performance
- Manage cross-functional offshore teams and coordinate departmental activities.
- Monitor team performance, workload distribution, and project progress.
- Establish reporting mechanisms and key performance indicators.
- Drive continuous improvement and operational excellence.

Required Qualifications
- Bachelor’s or Master’s degree in Business Administration, Project Management, Operations Management, or related field.
- Minimum 7 years of experience in operations, project, or delivery management.
- At least 3 years managing cross-functional offshore teams.
- Proven experience working directly with U.S.-based stakeholders or international leadership.
- Strong expertise in functional project management, business analysis, and operational delivery.
- Experience coordinating ERP implementations, system migrations, and workflow automation.
- Familiarity with Zoho or similar ERP/business management platforms.
- Proficient in project tracking, process mapping, SOP development, and performance reporting.
- Excellent English communication, stakeholder coordination, and problem-solving skills.
- Ability to manage multiple projects and priorities in a remote environment.

Preferred Qualifications
- Experience in BPO, shared services, or offshore delivery operations.
- Exposure to education, nonprofit, or institutional operations.
- Familiarity with financial workflows, compliance management, and enterprise reporting.
- Project management certifications such as PMP, PRINCE2, or Agile certifications.

This role offers the opportunity to lead critical offshore delivery operations while working remotely, collaborating with diverse teams, and driving impactful business improvements.