Posted Jun 08, 2022 43 views
Position:
Customer Relationship Officer
Pay:Salary + Commission its not a target base job fix salary will provide you and if you generate any sale so we'll provide you sale's commission
Duties and Responsibilities
1. Understanding Customer Concerns By asking questions, listening carefully and showing empathy, Customer Relationship Officers aim to get to the heart of what customers truly want. They may deal with specific questions over the phone, by email or in person. At establishments with a sales floor, Customer Relationship Officers may spend time simply interacting with people to get a better feel for the company’s customer base and how employees are serving them.
2. Communicating within the Company Customer Relationship Officers often act as a liaison between customer service and other departments, especially sales. They bring a specific complaint from a customer to the attention of someone who can resolve the situation They also may pass along general feedback they are hearing from customers in order to help build a better product or develop a new service.
3. Investigating Problems Sometimes there isn’t an easy answer to a situation with a customer. When such scenarios arise, Customer Relationship Officers are tasked with figuring out what went wrong, how problems might be fixed and how to keep them from happening again.
4. Training Staff Using both their knowledge of the company and of customer service best practices, Customer Relationship Officers educate others hired to respond to customer complaints.
5. Public Relations Customer Relationship Officers build connections on behalf of the company. They may call existing clients to ensure their satisfaction, network within the community to identify prospective customers and contribute to the organization’s marketing campaigns.
6. Monitoring Competitors To enhance their own company, Customer Relationship Officers may be charged with examining what others in the industry are doing.
Customer Relationship Officer Skills
- Customer Relationship Officers are excellent communicators with great interpersonal skills. They must successfully balance the needs of customers with the best interests of the company. Candidates capable of the following draw attention from employers:
- Most Customer Relationship Officers hold a college degree, oftentimes in a field such as marketing, journalism, communications or business.
- They typically have previous experience in customer service before advancing to this leadership position.
- Attending to detail to ensure nothing slips through the cracks
- Analyzing problems in order to come up with resolutions Caring about customers, whose happiness can make or break a company Following through so customers know their concerns are taken seriously
Job Details
Ohad Business Consultancy
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