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Posted Dec 22, 2020 20 views
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customer’s issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities First point of contact for all client related queries and if required escalates to the VP CSD.
- Meeting / Calling clients on a regular basis
- Internal coordination as required with the Business & Sales team
- Oversee daily functioning of the CSD pertaining to deliveries and outstanding follow up
- Coordinate with the team on shipments (inward / outward) for a smooth movement
- Oversee the Global stock position and check all required documents prepared and shared with various departments
- Call center operations to be monitored and reports to be checked / verified daily and any discrepancies to be highlighted to VP CSD
- Need to be a hands on in implementing new Customer Service processes to ensure quality service delivery
- Suggest corrective action plans to improve Customer satisfaction
- Customer satisfaction target score of 90%
- Oversees all daily activity reports prepared by the team members and reporting to the VP CSD
- Daily/Weekly/Monthly reports to be shared with VP CSD:
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
3 Years
Apply Before:
Jan 23, 2021
Posting Date:
Dec 22, 2020
OMA Emirates
Information Technology · 101-200 employees - Karachi
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