Onboarding Officer-Seller Signup & Growth Support

We are seeking a detail-oriented Onboarding Officer to oversee the entire seller onboarding process, including signup, verification, approval, and activation on our platform. This role also involves providing ongoing support and training to newly verified sellers during their initial incubation period, helping them to effectively engage with the platform and achieve growth milestones. The ideal candidate will work closely with sellers and internal teams to ensure a smooth onboarding experience and drive seller activation and participation.

Key Responsibilities

- Process and verify seller signup applications, ensuring timely approval and account activation in accordance with established procedures.
- Manage seller profile modifications and resolve onboarding-related issues promptly, adhering to standard operating procedures (SOPs) and service level agreements (SLAs).
- Provide guidance and training to newly approved sellers on onboarding requirements, platform functionalities, and growth opportunities available to them.
- Support sellers during their incubation phase to boost activation rates, encourage active participation, and facilitate overall growth on the platform.
- Monitor seller progress regularly and collaborate with relevant internal teams to address complex cases or obstacles that may hinder seller growth.
- Consistently meet assigned productivity, quality, and performance targets while maintaining accurate and up-to-date records of onboarding activities.

Required Qualifications

- Bachelor’s degree from a recognized institution.
- Strong communication, coordination, and problem-solving skills to effectively engage with sellers and internal stakeholders.
- High attention to detail with the ability to analyze and work with data accurately.
- Basic proficiency in Excel and experience generating reports.
- Ability to thrive in a fast-paced, target-driven environment, managing multiple tasks efficiently.

Preferred Qualifications

- Previous experience in e-commerce, operations, customer support, seller onboarding, or seller growth roles is highly desirable.

This position offers the opportunity to play a critical role in shaping seller success on the platform by ensuring a seamless onboarding experience and providing continuous support during the crucial early stages of seller engagement. If you are motivated by targets and enjoy working in a dynamic environment, this role will allow you to contribute directly to the growth and activation of sellers.