Onboarding Officer-Seller Signup & Growth Support

We are seeking a detail-oriented Onboarding Officer to oversee the entire seller onboarding process, including signup, verification, approval, and activation. This role plays a crucial part in supporting newly verified sellers during their initial incubation period by offering guidance, training, and ongoing support to help them successfully activate and grow their presence on the platform. The ideal candidate will ensure a smooth onboarding experience while driving seller engagement and growth.

Key Responsibilities

- Process and verify seller signup applications, ensuring timely approval and account activation in accordance with established procedures.
- Manage seller profile modifications and promptly resolve onboarding-related issues following defined Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
- Provide comprehensive guidance and training to newly approved sellers on onboarding requirements, platform functionalities, and available growth tools.
- Support verified sellers throughout the incubation period to enhance their activation rates, participation levels, and overall growth on the platform.
- Monitor seller progress regularly and collaborate with cross-functional teams to address complex cases or obstacles hindering seller growth.
- Consistently meet assigned productivity, quality, and performance targets while maintaining accurate and up-to-date records.

Required Qualifications

- Bachelor’s degree from a recognized institution.
- Strong communication, coordination, and problem-solving skills.
- High attention to detail with the ability to analyze and work effectively with data.
- Basic proficiency in Microsoft Excel and reporting tools.
- Ability to thrive in a fast-paced, target-driven environment.

Preferred Qualifications

- Prior experience in e-commerce, operations, customer support, seller onboarding, or seller growth is highly desirable.

This position offers an excellent opportunity to contribute to the growth of sellers on a dynamic platform while developing your skills in seller management and operational support. If you are proactive, detail-focused, and enjoy working in a collaborative environment, this role will provide a rewarding career path.