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Posted Dec 28, 2021 5 views
- Participates in the design of call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to the site management team.
- Uses a quality monitoring data management system to compile and track performance at team and individual levels.
- Performs monitors of customer care email responses.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for call center staff.
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Jan 29, 2022
Posting Date:
Dec 28, 2021
Online Classifieds Pakistan (SMC - Private) Limited
Real Estate/Property · 601-1000 employees - Lahore
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