Online Customer Support Specialist

We are seeking a dedicated Customer Support Specialist to join our team remotely from Lahore, Pakistan. In this full-time role, you will provide essential support to both candidates and employers using an AI-powered HR technology platform. Your primary focus will be to ensure a smooth and efficient user experience by addressing inquiries, guiding users through recruitment processes, and resolving any technical issues that arise. This position offers an opportunity to work in a dynamic environment where your problem-solving skills and customer service expertise will directly contribute to the success of the platform.

Key Responsibilities

- Respond promptly and professionally to inquiries from candidates and employers via multiple communication channels.
- Assist users in navigating recruitment workflows, ensuring they understand how to effectively use the platform’s features.
- Troubleshoot and resolve platform-related issues, escalating complex problems to the technical team when necessary.
- Manage support tickets efficiently, tracking progress and ensuring timely resolution.
- Maintain and update support content, including FAQs and user guides, to enhance self-service options for users.
- Monitor service metrics and user feedback to identify areas for improvement in the support process and overall platform experience.

Required Qualifications

- Bachelor’s degree or equivalent practical experience in a relevant field.
- One to three years of experience in customer support, preferably within a technology or HR-related environment.
- Strong communication skills, both written and verbal, with the ability to explain technical information clearly.
- Problem-solving mindset with attention to detail and the ability to manage multiple tasks simultaneously.
- Familiarity with ticketing systems and customer support tools is highly desirable.
- Ability to work independently in a remote setting while maintaining high levels of accountability and professionalism.

Preferred Qualifications and Benefits

While not mandatory, experience with AI-driven platforms or HR technology solutions will be considered an advantage. The role offers a competitive salary range of PKR 95,000 to 190,000, commensurate with experience and skills. Working remotely provides flexibility and the opportunity to be part of an innovative company focused on transforming recruitment through technology.

If you are passionate about customer service and eager to contribute to a cutting-edge HR platform, this position offers a rewarding career path with room for growth and development.