This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Provide high level of service and technical support to internal and external users on a variety of technology issues over the phone, through email, in person, and online chat.
- Research, troubleshoot, and document unresolved issues; escalate them to the next level of support personnel.
- Maintain ownership of issues from open to resolution and maintain accurate tracking.
- Responsible for communicating system outages or impairments to the organization per established guidelines and procedures.
- Responsible for deploying and supporting mobile phones for employees.
- Working with the vendor to order equipment and resolve issues.
- Accountable for shift supporting 24/7 monitoring of system activity to ensure systems are performing appropriately and any outstanding issues have been addressed.
- Perform other job-related duties as assigned.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Education:
Bachelors only
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Jan 31, 2022
Posting Date:
Dec 30, 2021
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