Operation Assistant

We are looking for a highly organized and tech-savvy Operations & Dispatch Coordinator to join our fast-growing same-day courier service. This fully remote, work-from-home role offers flexible, shift-based hours and is ideal for someone who thrives in a dynamic, fast-paced environment. As a critical part of our daily operations, you will coordinate deliveries, manage driver schedules, and ensure excellent customer service through clear and timely communication with both drivers and clients.

Key Responsibilities:
- Coordinate and dispatch same-day delivery drivers efficiently to meet tight schedules.
- Monitor delivery progress closely and update internal tracking logs in real-time.
- Maintain clear communication with clients and drivers to quickly address and resolve any logistical challenges.
- Handle data entry, manage routing schedules, and generate operational reports using Microsoft Excel.

Required Qualifications:
- Must operate using a dedicated desktop PC; laptops are not permitted for this role.
- A functional web camera is required for participation in team meetings and training sessions.
- Reliable power backup, such as an uninterruptible power supply (UPS), to ensure continuous work during power outages.
- High-speed, stable internet connection with a backup option like a mobile hotspot to avoid disruptions.
- Native or professional-level proficiency in spoken and written English with excellent communication skills.
- Strong skills in Microsoft Excel, including data sorting, use of basic formulas, and maintaining tracking sheets.
- Ability to work flexible shifts, including evenings and weekends, according to business demands.
- Exceptional attention to detail, strong problem-solving skills, and the ability to perform well under pressure.

Preferred Qualifications and Benefits:
- Enjoy the flexibility of a fully remote work environment, allowing you to work comfortably from home.
- Competitive salary package reflecting your skills and contributions.
- Join a dynamic and supportive team culture that fosters growth, collaboration, and professional development.

This position is perfect for candidates who are detail-oriented, adaptable, and committed to providing outstanding operational support in a fast-moving courier service. If you meet the technical and communication requirements and are eager to contribute to a growing company, we encourage you to apply.