Operation & Customer Support Executive

Dubizzle Labs is looking for Operations & Customer Support Executives to join the team supporting Dubizzle’s KSA operations. This role focuses on managing ad postings while maintaining smooth communication with Arabic-speaking clients. The ideal candidate will be responsible for ensuring that all ads comply with platform guidelines and providing excellent customer service through various communication channels. Strong bilingual skills in Arabic and English are essential to effectively assist clients and collaborate with internal teams.

Key Responsibilities:
- Ad Posting Management: Accurately manage ad postings for Dubizzle KSA, ensuring all content adheres to platform policies and standards.
- Client Communication: Engage with clients in both Arabic and English through email, chat, and phone calls to provide timely assistance and resolve any inquiries or issues.
- Customer Support: Efficiently handle customer questions and concerns, escalating complex issues to the appropriate teams when necessary.
- Record Keeping: Maintain detailed and accurate records of client interactions to support follow-ups and internal reporting.
- Internal Coordination: Collaborate closely with internal departments to optimize operational workflows and improve service delivery.

Required Qualifications:
- Fluency in Arabic (speaking, reading, and writing) is essential for effective client communication.
- Proficiency in English (speaking, reading, and writing) to interact with diverse stakeholders.
- Strong communication and coordination skills to manage client relationships and work effectively with internal teams.

Preferred Qualifications:
- Bachelor’s degree in a relevant field is an advantage.
- Experience with Microsoft Excel and other Office tools to support data management and reporting tasks.

If you are fluent in both Arabic and English and possess excellent communication skills, this role offers a great opportunity to contribute to a dynamic team supporting Dubizzle’s growth in the KSA market.