Operation & Customer Support Executive

Dubizzle Labs is looking for Operations & Customer Support Executives to join our team supporting Dubizzle KSA operations. This role focuses on managing ad postings and maintaining smooth communication with Arabic-speaking clients. The ideal candidate will be responsible for ensuring accurate ad management while providing excellent customer support in both Arabic and English.

Key Responsibilities:
Ad Posting Management: Accurately handle ad postings for Dubizzle KSA, ensuring all content complies with platform guidelines and standards.
Client Communication: Engage with clients in Arabic and English through email, chat, and phone calls to assist with inquiries and resolve any issues promptly.
Customer Support: Efficiently address customer questions and concerns, escalating complex issues to the appropriate teams when necessary.
Record Keeping: Maintain detailed and accurate logs of all client interactions to support follow-up and quality assurance.
Internal Coordination: Collaborate closely with internal departments to optimize operational workflows and improve service delivery.

Required Qualifications:
Fluency in Arabic (Speaking, Reading, and Writing): Essential for effective communication with Arabic-speaking clients.
Proficiency in English (Speaking, Reading, and Writing): Necessary to interact with diverse clients and internal teams.
Strong Communication and Coordination Skills: Ability to communicate clearly and work collaboratively with clients and colleagues.

Preferred Qualifications:
Bachelor’s degree in a relevant field is advantageous.
Experience with Microsoft Excel and other Office tools is beneficial for managing records and reporting.

If you are fluent in Arabic and English and possess strong communication skills, this is an excellent opportunity to contribute to a dynamic team at Dubizzle Labs. We encourage qualified candidates to apply and be part of our growing operations in KSA.